The management of Arik Air would like to respond to Nigerian Civil Aviation Authority’s (NCAA) statement on Tuesday, 27 December, 2016 over short landed baggage of passengers who travelled on its flights from London Heathrow to Lagos on the 2nd, 3rd and 4th of December, 2016.
The NCAA had invited the management of Arik Air to an informal meeting on Friday, December 16, 2016 where the airline explained the circumstances leading to the sequence of events and detailed the efforts it had deployed to recover the short landed baggage. Despite this, NCAA issued a letter with reference number NCAA/DG/CSLA/RM/1-06/16/439 on 22nd December, 2016.The NCAA’s action of publicising this letter before the airline has had an opportunity to formally respond to them by the deadline stated in their letter is rather unprofessional.
Arik Air did everything possible to ensure the London passengers got their baggage in good time. When the airline’s wide body A330-200 aircraft was damaged by a ground handling truck, it deployed a B737-800 on the London route to minimise the disruption to the passengers. All passengers checking in from London were given a letter informing them of the capacity limitation and weight restriction on this aircraft type and advised that some of their baggage would be delayed because of this and transported on the next available flight with capacity.
All passengers were accepted on to the flight based on this understanding. However, after arriving in Lagos some of them formed pressure groups and took the laws into their own hands disrupting the operations of the airline, assaulting the airline’s employees and destroying its property. Some of the airline’s employees were beaten and hospitalised and some of them are still receiving medical treatment as of date.
In order to address the reduction in capacity and backlog of baggage, Arik Air leased another wide body A340-300 aircraft to complement its B737-800 aircraft to ensure the delayed baggage got back to Lagos in good time. However, some of the passengers disrupted our operations for several days thereby making it impossible for the aircraft to operate from Lagos and return from London Heathrow before the night curfew, further preventing the short landed bags from being recovered.
In order to address the reduction in capacity and backlog of baggage, Arik Air leased another wide body A340-300 aircraft to complement its B737-800 aircraft to ensure the delayed baggage got back to Lagos in good time. However, some of the passengers disrupted our operations for several days thereby making it impossible for the aircraft to operate from Lagos and return from London Heathrow before the night curfew, further preventing the short landed bags from being recovered.
Federal Airport Authority of Nigeria (FAAN) security did nothing to prevent the passengers from disrupting the airline’s operations or in providing adequate security to the airline and its personnel to enable the flights to leave on time thereby preventing a quicker resolution in the recovery of baggage.
Some FAAN security personnel were also encouraging passengers to disrupt checking-in process and seated themselves on top of Arik Air check-in counters.
Arik Air uses this medium to communicate to all stake holders that we would be formally addressing each of the issues raised in the NCAA statement and in their letter within the seven (7) working days deadline stated in their letter. The airline also appeals to all the industry stake holders and agencies to uphold and protect the rights of operating airlines in the country in dealing with total lawlessness and security breaches by individuals.
Signed:
Adebanji Ola
PR Manager
Arik Air.
Mobile: +234 8077791662.
Arik Air uses this medium to communicate to all stake holders that we would be formally addressing each of the issues raised in the NCAA statement and in their letter within the seven (7) working days deadline stated in their letter. The airline also appeals to all the industry stake holders and agencies to uphold and protect the rights of operating airlines in the country in dealing with total lawlessness and security breaches by individuals.
Signed:
Adebanji Ola
PR Manager
Arik Air.
Mobile: +234 8077791662.
Heyaaaa
ReplyDelete*Larry was here*
Hmmmmmm
ReplyDeleteAPC and Arik i dont know who lie pass
ReplyDeleteArik lie pass anything. Are they even that organized to have asked passengers to fill a consenting form before boarding? If I hear!
DeleteBloody miserable liars, is it every time you have issues with your aircrafts?
DeleteArik go and fix your shit and stop frustrating your customers. Arik will cancel flights abruptly, delay flights, carry passengers and leave luggage etc.
It is not compulsory you operate an airline if you don't understand the business. If these things happen occasionally, it won't be an issue but with you guys it is your modus operandi, failed airline.
Jesus which understanding with the passengers? This pple an lie o. My cousin was stranded for 8 good days before she got her luggage. We took her to the airport everyday for the 8days before she finnaly got it. She came out depressed 7 out of the 8 days. We had to buy new clothes n stuff
ReplyDeleteThat one is far
Whats's their excuse for my brother? He bought his arik ticket months ago at 562k- is that beans. But he just wanted a direct flight at all cost. He was to leave JFK Newyork on the 22nd. They emailed a day before that they have issues and the flight has been moved forward to 24th. He was mad but was like so far as he meet xmas. Pls guess what they shifted it again. He is livid he was carried on the 26th of Dec. He missed all the engagements and what is worse he still didnt get his luggage. Pls Arik, it is not by force to do international flights when you cant handle it. He wants to sue. I said he should sue from Yankee and not nigeria. Why would he but a ticket for 22nd and arrive nigeria on the 27th. Total RUBBISH
Please run as far away as possible from them. They any even swallow pride and take reponsibility.
Jeez that's bad. What if his wedding was on the 24th?😱😱😱😱
DeleteWho doesn't know they are pathological liars? They want people to start bringing out evidence so they can be properly nailed.
DeleteJesus which understanding with the passengers? This pple an lie o. My cousin was stranded for 8 good days before she got her luggage. We took her to the airport everyday for the 8days before she finnaly got it. She came out depressed 7 out of the 8 days. We had to buy new clothes n stuff
ReplyDeleteThat one is far
Whats's their excuse for my brother? He bought his arik ticket months ago at 562k- is that beans. But he just wanted a direct flight at all cost. He was to leave JFK Newyork on the 22nd. They emailed a day before that they have issues and the flight has been moved forward to 24th. He was mad but was like so far as he meet xmas. Pls guess what they shifted it again. He is livid he was carried on the 26th of Dec. He missed all the engagements and what is worse he still didnt get his luggage. Pls Arik, it is not by force to do international flights when you cant handle it. He wants to sue. I said he should sue from Yankee and not nigeria. Why would he but a ticket for 22nd and arrive nigeria on the 27th. Total RUBBISH
Please run as far away as possible from them. They any even swallow pride and take reponsibility.
#When there is no enemy within, the enemy outside cannot hurt you*
ReplyDeleteArik can give all the excuses the want to give but as a frequent user of the Nigerian airlines I can say it Authoritatively from my personal experiences with Flying that Arik has the most useless customer care approach and flying experience one can ever have in Nigeria.
ReplyDeleteThey cancel flights at will, with no proper informations been given out to their customers and can't even provide local accommodation for air flyera with Nigeria.
I was waiting b for this robust reply.
ReplyDeleteArik Air and Buhari's governmet i don't know is more foolish
ReplyDeleteD response is as dumb as the MD
ReplyDelete