Lackadaisical Attitude Of Lagos Rapid Response (767)‏

''Please i beg you in the name of God to help get this to the attention of Govenor Fashola so he can asked the Rapid Respond team what exactly they did to help me when i called them at midnight.

Here is my story.

I live in the lekki axis of lagos state, Last night at about 12.20am, the security guard in my compound came knocking and pressing my apartment bell and asking my hubby to open the door that he wanted to see him for something very urgent. 

My husband told him to go away that whatever he had to say can wait till this morn, he went away and came back after 5 mins repeatedly pressing the bell and asking for the door to be opened.(this lasted for an hour).

We did not open for him but instead started calling people to assist us in calling the police to at least alert our estate security at the entrance and send them to our house, a friend assisted in calling several emergency line but no help came, when he(security) was at it for almost an hour i remembered 767 and i called them, my joy knew no bounds when my call was picked after the first ring and the lady asked what the emergency was about.

I told her the story and she took my details even asked me to spell my estate name/ street name and the nearest bus stop, she then assured me they would send help. After 30 mins of waiting i called again and another lady picked and i again related my story, she said they already have the details from previous call and that help would come, but indeed help never came. This same method of using security to knock door happened to a colleague and i was really very scared.

I called them back in the morning to vent my anger and express my disapointement but all the guy that picked could say was he was sorry help was delayed, i told him there is a difference between a delayed help and a help that never came, i told him a simple call back/follow up to ensure we were alright would have been appreciated.

 Stella, this guy hung the phone on me, i called back now very upset and another person picked, i told him my story and all he say too was "sorry help was delayed" and went on to ask me for my house address and phone number so they can send RSS team down, at this point i was really very upset and i told him, when we needed help in the midnight you guy's didnot send RSS, is it now that day had broken you want to send help? going further to tell him that since my call was booked, couldnt they check their records and get back to me if they wanted to follow up. 

Then i ended the call, shortly after that a guy (maybe their supervisor) called me to apologise for the "delayed help'" again i told him there was no help and he said they actually contacted RSS immediately when i called. the question i asked him was did anybody follow up with the RSS? did anybody call me back?, he kept on saying sorry and then hung up.

My colleague said he experienced the same thing when he called them some time ago, please help us get the people in charge to beg this guys to really come to people's rescue when we call and also follow up, their job goes beyond picking calls and making empty promises.

Back to the securityman, all he could say was that we had a guest at "12.20am" and he wanted us to come see the person that that was why he came to knocking.

would you believe he already smashed his phone on the floor to make it look like his phone fell down while struggling with whoever? his explanation is that the phone was bad and he threw it on the floor sim and all (i have pictures). Although he has been asked to leave, i need you to help get the attention of the relevant authority to check the activity of this Rapid Response guys''.